Flexible Cancellation

Cancel up to 30 days before departure with minimal charges. We understand plans can change.

Quick Refunds

Refunds processed within 7-10 working days directly to your original payment method.

J&K Tourism Compliant

Our policies strictly adhere to J&K Tourism Department guidelines and regulations.

Cancellation Policy

J&K Tourism Department Compliance: Our cancellation policy is designed in accordance with the guidelines set by the Jammu & Kashmir Tourism Department and follows the standard practices for tour operators registered in J&K.

Cancellation Timeline & Charges

Cancellation charges are calculated based on the number of days before the scheduled departure date:

30+ Days Before Departure
10% Cancellation Charge

Minimal impact on your booking. Most of your payment will be refunded.

15-29 Days Before Departure
25% Cancellation Charge

Moderate cancellation fee as we may have made advance bookings for your trip.

7-14 Days Before Departure
50% Cancellation Charge

Higher charges due to confirmed bookings and limited time for re-booking.

3-6 Days Before Departure
75% Cancellation Charge

Significant charges as most services are confirmed and non-refundable.

0-2 Days or No-Show
100% Cancellation Charge

No refund available due to confirmed bookings and inability to resell services.

Peak Season Policy: During peak tourist seasons (April-June, September-October) and festival periods, cancellation charges may be higher due to increased demand and limited availability. Special terms apply for:
  • Eid holidays and festival periods
  • Summer vacation months (May-June)
  • Winter sports season (December-February)
  • Long weekends and public holidays

How to Cancel Your Booking

  1. Contact Us: Send cancellation request via email to tripfreeworld@gmail.com or WhatsApp to +91 9906830446
  2. Provide Details: Include booking reference number, traveler names, and reason for cancellation
  3. Confirmation: We will acknowledge your cancellation request within 2 hours
  4. Processing: Cancellation will be processed within 24 hours of request
  5. Refund: Eligible refund amount will be processed within 7-10 working days

Special Circumstances

  • Medical Emergency: Cancellations due to medical emergencies may be considered for reduced charges with proper medical documentation
  • Government Restrictions: In case of travel restrictions imposed by government authorities
  • Natural Disasters: Force majeure situations like floods, earthquakes, or extreme weather conditions
  • Political Unrest: Cancellations due to security concerns or curfew situations

Refund Policy

Refund Processing

  • Processing Time: 7-10 working days for all online payments
  • Bank Transfers: 3-5 working days for NEFT/RTGS refunds
  • Credit/Debit Cards: 2-3 billing cycles depending on your bank
  • UPI Payments: 2-3 working days
  • Cash Payments: Immediate refund for local bookings (subject to availability)
Refund Method: All refunds will be processed through the same payment method used for the original booking. We cannot process refunds to different accounts or payment methods for security reasons.

Refund Calculation

Your refund amount is calculated as follows:

  • Total Package Cost - Cancellation Charges - Non-refundable Items = Refund Amount
  • GST will be refunded proportionally based on the refundable amount
  • Service charges and processing fees are non-refundable

Non-Refundable Items

The following items are non-refundable under any circumstances:
  • Airline tickets (subject to airline's cancellation policy)
  • Train tickets (subject to Indian Railways policy)
  • Visa processing fees and charges
  • Travel insurance premiums
  • Service charges and booking fees
  • Third-party activity bookings (rafting, skiing, etc.)
  • Special permits and entry fees
  • Photography and videography charges

Partial Refunds

  • If you use part of the services and cancel the remaining portion
  • Refund calculated based on unused services minus applicable cancellation charges
  • No refund for unused services due to personal reasons or late arrival
  • Weather-related service cancellations subject to supplier policies

Group Booking Refunds

  • Group bookings (10+ people) have separate cancellation terms
  • Partial group cancellations may affect overall package pricing
  • Group leader responsible for communicating cancellations
  • Individual refunds processed only after group leader confirmation

Force Majeure & Emergency Situations

J&K Specific Situations

Given the unique geographical and political situation of Jammu & Kashmir, the following scenarios are covered under our force majeure policy:

  • Security Restrictions: Curfews, section 144 impositions, or security advisories
  • Weather Conditions: Heavy snowfall, landslides, or road blockages
  • Natural Disasters: Earthquakes, floods, or avalanches
  • Highway Closures: Srinagar-Jammu highway or Leh-Manali highway closures
  • Flight Cancellations: Due to weather or operational reasons at Srinagar Airport
  • Health Emergencies: Pandemic situations or health advisories
Force Majeure Options: In case of force majeure situations, customers can choose from:
  1. Reschedule: Move your trip to a later date at no extra cost (subject to availability)
  2. Alternative Package: Choose a different destination or modified itinerary
  3. Travel Voucher: Convert booking to a voucher valid for 12 months
  4. Refund: Process refund after deducting non-recoverable expenses

COVID-19 Policy

  • Flexible rescheduling for COVID-19 related cancellations
  • Full refund if government imposes travel restrictions
  • No penalty for health-related cancellations with medical certificate
  • Travel vouchers valid for 18 months for pandemic-related cancellations

Communication During Emergencies

  • Immediate notification via SMS, WhatsApp, and email
  • 24/7 emergency helpline: +91 9906830446
  • Regular updates on situation and alternative arrangements
  • Coordination with local authorities and tourism department

Refund Calculator

Calculate your approximate refund amount based on our cancellation policy.

Refund Calculation Result

Frequently Asked Questions

Can I cancel my booking if there's a security situation in Kashmir?
Yes, security situations are covered under our force majeure policy. You can choose to reschedule your trip, get a travel voucher, or receive a refund after deducting non-recoverable expenses. We monitor the situation closely and provide immediate updates to our customers.
What happens if the Srinagar-Jammu highway is closed?
Highway closures due to weather or other reasons are considered force majeure. We will arrange alternative transportation (flights if available) or reschedule your trip. If neither option is feasible, you can choose a refund or travel voucher.
Is travel insurance recommended for Kashmir trips?
Yes, we strongly recommend comprehensive travel insurance for all Kashmir trips. Insurance can cover medical emergencies, trip cancellations, and other unforeseen circumstances. While we have flexible policies, insurance provides additional protection for your investment.
Can I get a full refund for medical emergencies?
Medical emergencies are considered on a case-by-case basis. With proper medical documentation from a registered medical practitioner, we may waive or reduce cancellation charges. However, non-refundable items like airline tickets will still apply as per supplier policies.
How long does the refund process take?
Refunds are processed within 7-10 working days for online payments. Bank transfers take 3-5 working days, while credit card refunds may take 2-3 billing cycles. We provide regular updates on the refund status via email and SMS.
What if I need to cancel due to visa rejection?
Visa rejections are considered valid reasons for cancellation. You need to provide official rejection documentation. Cancellation charges will apply as per the timeline, but we may offer reduced charges or travel vouchers for future use.
Can I transfer my booking to someone else instead of cancelling?
Yes, you can transfer your booking to another person up to 15 days before departure. A nominal transfer fee of ₹500 per person applies. The new traveler must meet all requirements and provide necessary documentation. Some services may have restrictions on name changes.

J&K Tourism Department Compliance

Registration & Licensing

  • Registration Number: JKEA00001004
  • Registered with: Jammu & Kashmir Tourism Department
  • Valid License: Current and renewed annually
  • Compliance Certificate: Available for verification
Tourism Department Guidelines: Our cancellation and refund policies are designed in strict accordance with the guidelines issued by the J&K Tourism Department for registered tour operators. These policies ensure fair treatment of customers while maintaining business sustainability.

Consumer Protection

  • Adherence to Consumer Protection Act, 2019
  • Transparent pricing and cancellation terms
  • Fair dispute resolution mechanisms
  • Regular policy updates as per regulatory changes

Quality Assurance

  • Regular audits by tourism department officials
  • Compliance with safety and service standards
  • Trained and licensed guides and drivers
  • Insurance coverage for all operations

Grievance Redressal

  • Internal Grievance Cell: Available for customer complaints
  • Tourism Department Helpline: 0194 2502279 (J&K Tourism Helpline)
  • Consumer Forum: Right to approach consumer courts
  • Online Complaints: J&K Tourism official website

Need Help with Cancellation or Refund?

Our customer service team is available 24/7 to assist you with cancellations, refunds, and any queries you may have.

Call Now: +91 9906830446 WhatsApp Support Email Us

Last Updated: December 2024

This policy is subject to change without prior notice. Please check this page regularly for updates.

All policies are in compliance with J&K Tourism Department guidelines and Indian consumer protection laws.