Terms & Conditions

Welcome to Trip Free World Tour and Travels. These terms and conditions outline the rules and regulations for the use of our services and website.

Company Information

• Company Name: Trip Free World Tour and Travels
• Registration Number: JKEA00001004
• Head Office: Amargarh Sopore, J&K 193201
• Branch Office: Parraypora Srinagar, J&K
• Contact: +91 9906830446, +91 9596298564
• Email: tripfreeworld@gmail.com

Definitions

• "Company" refers to Trip Free World Tour and Travels
• "Client/Customer" refers to the person(s) booking our services
• "Services" include tour packages, accommodation, transportation, and related travel services
• "Booking" refers to the reservation of our services

Booking Confirmation

• All bookings are subject to availability and confirmation
• A booking is confirmed only after receipt of advance payment
• Confirmation will be sent via email or WhatsApp within 24 hours
• Peak season bookings require advance booking of at least 15 days

Required Information

For booking confirmation, the following information is mandatory:

• Full name of all travelers (as per ID proof)
• Contact number and email address
• Travel dates and preferred itinerary
• Number of adults and children
• Special requirements (if any)

Age Policy

• Children below 5 years: Free (no separate bed/seat)
• Children 5-12 years: 50% of adult rate
• Children above 12 years: Full adult rate
• Senior citizens (above 65): Special rates available on request

Payment Schedule

• Advance Payment: 30% of total package cost at the time of booking
• Balance Payment: 70% to be paid 7 days before travel date
• Last-minute bookings: Full payment required immediately

Accepted Payment Methods

• Bank Transfer (NEFT/RTGS/IMPS)
• UPI Payments (Google Pay, PhonePe, Paytm)
• Credit/Debit Cards
• Cash (for local bookings only)
• Online Payment Gateway

Payment Security

• All online payments are processed through secure payment gateways
• We do not store credit card information
• Payment receipts will be provided for all transactions
• GST will be charged as applicable

Cancellation Charges

Cancellation charges are calculated from the date of departure:

• 30 days or more: 10% of total package cost
• 15-29 days: 25% of total package cost
• 7-14 days: 50% of total package cost
• 3-6 days: 75% of total package cost
• 0-2 days or No-show: 100% of total package cost

Cancellation Process

1. Send cancellation request via email or WhatsApp
2. Cancellation will be processed within 24 hours
3. Refund (if applicable) will be processed within 7-10 working days
4. Cancellation charges will be deducted as per policy

Force Majeure Cancellations

In case of cancellations due to natural disasters, political unrest, or government restrictions:

• We will try to reschedule your trip at no extra cost
• If rescheduling is not possible, refund will be processed after deducting non-refundable expenses
• Hotel and transport cancellation charges (if any) will be borne by the customer

Refund Processing

• Refunds will be processed to the same payment method used for booking
• Processing time: 7-10 working days for online payments
• Bank transfer refunds: 3-5 working days
• Credit card refunds may take 2-3 billing cycles

Non-Refundable Items

• Airfare tickets (subject to airline policy)
• Train tickets (subject to railway policy)
• Visa fees and processing charges
• Travel insurance premiums
• Service charges and taxes

Refund Exceptions

• No refund for unused services due to late arrival or early departure
• No refund for services not availed due to personal reasons
• Weather-related cancellations are subject to supplier policies

Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance to cover:

• Medical emergencies and hospitalization
• Trip cancellation and interruption
• Lost or delayed baggage
• Personal accident coverage
• Emergency evacuation

High-Altitude Travel

For destinations like Leh-Ladakh and high-altitude areas:

• Special medical insurance is highly recommended
• Coverage for altitude sickness and emergency evacuation
• Consult your doctor before traveling to high-altitude destinations

Adventure Activities

• Standard travel insurance may not cover adventure sports
• Purchase additional coverage for activities like trekking, skiing, rafting
• Participate in adventure activities at your own risk

Our Responsibilities

• Provide services as described in the itinerary
• Ensure quality accommodation and transportation
• Provide experienced and licensed guides/drivers
• 24/7 customer support during the trip
• Handle emergencies and provide assistance

Customer Responsibilities

• Provide accurate and complete information at the time of booking
• Carry valid identification documents (Aadhaar, Passport, etc.)
• Arrive at designated meeting points on time
• Follow the itinerary and guide instructions
• Respect local customs, culture, and environment
• Take care of personal belongings and valuables
• Inform about medical conditions or dietary restrictions
• Maintain discipline and cooperate with fellow travelers
• Pay balance amounts as per agreed schedule
• Report any issues immediately to our representatives

Document Requirements

• Domestic Travel: Valid photo ID (Aadhaar, Driving License, Voter ID)
• International Travel: Valid passport with minimum 6 months validity
• Special Areas: Inner Line Permit for restricted areas (if applicable)
• Children: Birth certificate or school ID for age verification

Health and Safety

• Customers must be physically fit for chosen activities
• Inform about pre-existing medical conditions
• Carry necessary medications and prescriptions
• Follow safety guidelines provided by guides
• Use safety equipment as instructed

Limitation of Liability

Trip Free World Tour and Travels acts as an intermediary between customers and service providers (hotels, transport operators, etc.). Our liability is limited to:

• Services directly provided by us
• Maximum liability limited to the total package cost paid
• We are not liable for third-party service failures
• No liability for indirect, consequential, or punitive damages

Third-Party Services

• Hotels, airlines, and transport operators have their own terms and conditions
• We will assist in resolving issues but cannot guarantee outcomes
• Direct complaints should be made to respective service providers
• We act as facilitators and not as principals

Personal Property

• Customers are responsible for their personal belongings
• We are not liable for loss, theft, or damage to personal property
• Use hotel safes and lockers for valuables
• Report any loss immediately to local authorities and our representatives

Medical Emergencies

• We will provide assistance in medical emergencies
• Medical expenses are to be borne by the customer
• We are not liable for medical treatment quality
• Travel insurance is strongly recommended

Definition

Force Majeure refers to unforeseeable circumstances that prevent us from fulfilling our contractual obligations, including but not limited to:

• Natural disasters (earthquakes, floods, landslides)
• Extreme weather conditions
• Political unrest, terrorism, or war
• Government restrictions or curfews
• Strikes, bandhs, or civil disturbances
• Pandemic or health emergencies
• Technical failures beyond our control

Force Majeure Actions

• We will inform customers immediately about any force majeure situation
• Alternative arrangements will be made wherever possible
• If trip cancellation is unavoidable, refunds will be processed after deducting non-recoverable costs
• We will not be liable for additional expenses incurred due to force majeure

Customer Options

In case of force majeure, customers can choose to:

1. Reschedule the trip to a later date (subject to availability)
2. Accept alternative arrangements offered by us
3. Cancel the trip and claim refund as per policy
4. Convert the booking to a travel voucher valid for 12 months

Information Collection

We collect the following information for booking and service purposes:

• Personal details (name, age, contact information)
• Travel preferences and requirements
• Payment and transaction details
• Feedback and communication records
• Website usage data and cookies

Information Usage

• Processing bookings and providing services
• Communication regarding your trip
• Emergency contact and assistance
• Marketing communications (with consent)
• Service improvement and analysis
• Legal compliance and record keeping

Information Sharing

We may share your information with:

• Hotels, transport operators, and other service providers
• Payment processors and financial institutions
• Government authorities (when legally required)
• Emergency contacts (in case of emergencies)

Your Rights

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal data (subject to legal requirements)
• Opt-out of marketing communications
• Data portability (where applicable)

Complaint Process

1. Immediate Reporting: Report issues immediately to our representative during the trip
2. Written Complaint: Submit written complaint within 7 days of trip completion
3. Investigation: We will investigate and respond within 15 working days
4. Resolution: Appropriate action will be taken based on investigation findings

Escalation Process

• Level 1: Customer Service Team
• Level 2: Operations Manager
• Level 3: Company Director
• Level 4: External Mediation (if required)

Legal Jurisdiction

• All disputes are subject to the jurisdiction of Srinagar courts
• Indian laws will govern these terms and conditions
• Arbitration will be conducted in Srinagar, J&K
• English language will be used for all legal proceedings

Alternative Dispute Resolution

• We encourage amicable settlement of disputes
• Mediation services available through recognized bodies
• Arbitration as per Indian Arbitration and Conciliation Act
• Consumer forum complaints (where applicable)

Head Office

Trip Free World Tour and Travels
Amargarh Sopore, Jammu & Kashmir 193201
Registration No: JKEA00001004

Branch Office

Parraypora, Srinagar
Jammu & Kashmir

Contact Details

• Primary Phone: +91 9906830446
• Secondary Phone: +91 9596298564
• Customer Support: +91 9596708693
• Email: tripfreeworld@gmail.com
• Website Email: info@kashmirtourpackages.site
• Website: www.tripfreeworld.com
• Booking Portal: www.tripfreeworld.in

Business Hours

• Office Hours: 9:00 AM to 8:00 PM (All days)
• Emergency Support: 24/7 during active trips
• WhatsApp Support: Available 24/7
• Email Response: Within 24 hours

Social Media

• Facebook: @TRIPFREETRAVELS
• Instagram: @trip_free_world
• WhatsApp: +91 9906830446
• YouTube: Trip Free World